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var(--line)}.carrier-message-card[data-direction=inbound]{align-self:flex-start;background:var(--fill-muted);border:1px solid var(--line)}.carrier-message-header{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}.carrier-message-sender{font-size:12px;font-weight:600;color:var(--ink)}.carrier-message-meta{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--ink-muted)}.carrier-message-subject{font-size:13px;font-weight:600;color:var(--ink);margin-bottom:6px}.carrier-message-body{white-space:pre-wrap;word-break:break-word;font-size:13px;color:var(--ink)}.carrier-message-attachments{margin-top:8px;display:flex;flex-wrap:wrap;gap:6px}.carrier-message-attachment{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:4px;background:var(--bg-1);font-size:11px;color:var(--ink-subtle)}.carrier-attachment-size{color:var(--ink-muted);margin-left:2px}.carrier-message-card[data-auto-reply]{opacity:.6;border-style:dashed}.carrier-auto-reply-badge{display:inline-block;margin-left:6px;padding:1px 6px;border-radius:999px;background:var(--fill-muted);color:var(--ink-muted);font-size:10px;font-weight:500;letter-spacing:.02em;vertical-align:middle}.carrier-message-cc{font-size:11px;color:var(--ink-muted);margin-bottom:4px;word-break:break-all}.carrier-html-toggle{display:inline-block;margin-top:6px;padding:0;border:none;background:none;color:var(--brand);font-size:12px;cursor:pointer;text-decoration:underline;text-underline-offset:2px}.carrier-html-toggle:hover{color:var(--brand-hover)}.carrier-message-html{white-space:normal}.carrier-message-html img{max-width:100%;height:auto}.carrier-message-html table{border-collapse:collapse;max-width:100%;font-size:13px}.carrier-message-html td,.carrier-message-html th{padding:4px 8px;border:1px solid var(--line)}.carrier-delivery-chip[data-status=received]{background:var(--fill-muted);color:var(--ink-subtle)}.carrier-inspector{padding:16px;display:flex;flex-direction:column;gap:16px}.carrier-inspector-section{display:flex;flex-direction:column;gap:6px}.carrier-inspector-section-title{font-size:11px;font-weight:600;color:var(--ink-muted);text-transform:uppercase;letter-spacing:.04em}.carrier-inspector-row{display:flex;justify-content:space-between;align-items:baseline;font-size:13px;gap:8px}.carrier-inspector-label{color:var(--ink-muted);flex-shrink:0}.carrier-inspector-value{color:var(--ink);font-weight:500;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.carrier-inspector-link{color:var(--brand);text-decoration:none;font-size:13px;font-weight:500}.carrier-inspector-link:hover{text-decoration:underline}.carrier-engagement{display:flex;gap:12px;flex-wrap:wrap}.carrier-engagement-stat{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--ink-subtle)}.carrier-engagement-stat strong{font-weight:600;color:var(--ink)}.carrier-thread-actions{display:flex;gap:8px;padding:12px 16px;border-top:1px solid var(--line);background:var(--paper)}.carrier-btn{padding:6px 14px;border-radius:6px;font-size:13px;font-weight:500;cursor:pointer;border:1px solid var(--line);background:var(--paper);color:var(--ink);transition:background .12s,border-color .12s}.carrier-btn:hover{background:var(--bg-1);border-color:var(--ink-muted)}.carrier-btn-primary{background:var(--brand);color:#fff;border-color:var(--brand)}.carrier-btn-primary:hover{background:#174d42;border-color:#174d42}.carrier-btn-danger{color:var(--danger-vivid);border-color:var(--danger-vivid)}.carrier-btn-danger:hover{background:#fef2f2}.carrier-notes{padding:12px 16px;border-top:1px solid var(--line)}.carrier-note-input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:6px;font-size:13px;resize:vertical;min-height:60px;background:var(--bg-1)}.carrier-note-input:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 2px var(--brand-soft)}.carrier-customer-header{padding:20px 24px;background:var(--paper);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:16px}.carrier-customer-header h2{margin:0 0 4px;font-size:20px;font-weight:700;color:var(--ink)}.carrier-customer-header-meta{font-size:13px;color:var(--ink-subtle);display:flex;gap:12px;align-items:center}.carrier-engagement-metrics{display:flex;gap:4px;margin-left:auto}.carrier-engagement-stat{display:flex;flex-direction:column;align-items:center;padding:6px 12px;background:var(--bg-1);border-radius:8px;min-width:56px}.carrier-engagement-value{font-size:16px;font-weight:700;color:var(--ink);line-height:1.2}.carrier-engagement-label{font-size:10px;color:var(--ink-subtle);text-transform:uppercase;letter-spacing:.5px;margin-top:2px}.carrier-summary-stats{display:flex;gap:12px;margin-top:8px}.carrier-summary-stat{display:flex;flex-direction:column;align-items:center;padding:8px 14px;background:var(--bg-1);border-radius:8px;min-width:60px}.carrier-summary-stat[data-alert=true]{background:var(--danger-bg, #fef2f2)}.carrier-summary-stat-value{font-size:20px;font-weight:700;color:var(--ink);line-height:1.2}.carrier-summary-stat[data-alert=true] .carrier-summary-stat-value{color:var(--danger-bright, #dc2626)}.carrier-summary-stat-label{font-size:11px;color:var(--ink-subtle);margin-top:2px}.carrier-customer-submissions{display:flex;gap:8px;padding:12px 24px;overflow-x:auto;border-bottom:1px solid var(--line);background:var(--bg-1)}.carrier-customer-sub-card{flex-shrink:0;padding:8px 14px;border-radius:8px;border:1px solid var(--line);background:var(--paper);font-size:12px;cursor:pointer;transition:border-color .12s}.carrier-customer-sub-card:hover{border-color:var(--brand)}.carrier-customer-sub-card strong{display:block;font-size:13px;margin-bottom:2px}.sidebar-nav-badge{font-size:11px;font-weight:700;min-width:20px;height:20px;display:flex;align-items:center;justify-content:center;border-radius:999px;background:var(--danger-bright);color:#fff;margin-left:auto}.carrier-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 24px;color:var(--ink-muted);text-align:center;gap:8px}.carrier-empty-state h3{font-size:16px;font-weight:600;color:var(--ink-subtle);margin:0}.carrier-empty-state p{font-size:13px;margin:0}.carrier-loading{display:flex;align-items:center;justify-content:center;padding:48px;color:var(--ink-muted);font-size:14px}.carrier-event-list{display:flex;flex-direction:column;gap:6px}.carrier-event-item{display:flex;align-items:flex-start;gap:8px;font-size:12px;color:var(--ink-subtle)}.carrier-event-dot{width:6px;height:6px;border-radius:50%;background:var(--line);margin-top:5px;flex-shrink:0}.carrier-event-item[data-type=message_sent] .carrier-event-dot,.carrier-event-item[data-type=message_received] .carrier-event-dot{background:var(--brand)}.carrier-event-item[data-type=status_changed] .carrier-event-dot{background:var(--info)}.carrier-event-item[data-type=delivery_bounced] .carrier-event-dot,.carrier-event-item[data-type=delivery_failed] .carrier-event-dot{background:var(--danger-bright)}.carrier-draft-editor{display:flex;flex-direction:column;gap:12px}.carrier-draft-empty{text-align:center;padding:16px 0;color:var(--ink-muted);font-size:13px}.carrier-draft-empty p{margin:0 0 12px}.carrier-draft-error{color:var(--danger-bright);font-size:12px;padding:6px 10px;background:var(--danger-soft, #fef2f2);border-radius:6px}.carrier-draft-error-detail{margin:4px 0 0;font-size:11px;color:var(--ink-muted)}.carrier-draft-generating{display:flex;flex-direction:column;gap:8px;padding:12px 0}.carrier-draft-shimmer{height:14px;border-radius:4px;background:linear-gradient(90deg,var(--fill-muted) 25%,var(--bg-1) 50%,var(--fill-muted) 75%);background-size:200% 100%;animation:carrier-shimmer 1.5s infinite}@keyframes carrier-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.carrier-draft-generating-text{margin:8px 0 0;font-size:12px;color:var(--ink-muted);text-align:center}.carrier-draft-analysis{padding:10px 12px;background:var(--fill-muted);border-radius:8px;font-size:12px;line-height:1.5}.carrier-draft-analysis-title{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-muted);margin-bottom:6px}.carrier-draft-summary{margin:0 0 8px;color:var(--ink)}.carrier-draft-asks ul,.carrier-draft-deadlines ul{margin:4px 0 8px;padding-left:16px}.carrier-draft-asks li,.carrier-draft-deadlines li{margin-bottom:4px}.carrier-draft-ask-type{display:inline-block;padding:1px 5px;border-radius:3px;background:var(--bg-1);color:var(--ink-subtle);font-size:10px;font-weight:500;margin-right:4px;text-transform:uppercase}.carrier-draft-ask-flag{display:inline-block;margin-left:4px;padding:1px 5px;border-radius:3px;background:var(--warning-soft, #fffbeb);color:var(--warning, #d97706);font-size:10px;font-weight:500}.carrier-draft-deadline-date{color:var(--ink-muted);font-size:11px}.carrier-draft-confidence{font-size:11px;color:var(--ink-muted);margin-top:4px}.carrier-draft-form{display:flex;flex-direction:column;gap:8px}.carrier-draft-field{display:flex;flex-direction:column;gap:3px}.carrier-draft-field label{font-size:11px;font-weight:600;color:var(--ink-muted)}.carrier-draft-field input{padding:6px 8px;border:1px solid var(--line);border-radius:5px;font-size:13px;background:var(--bg-1)}.carrier-draft-field input:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 2px var(--brand-soft)}.carrier-draft-body{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:6px;font-size:13px;font-family:inherit;line-height:1.5;resize:vertical;min-height:160px;background:var(--bg-1)}.carrier-draft-body:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 2px var(--brand-soft)}.carrier-draft-attachments{display:flex;flex-direction:column;gap:4px}.carrier-draft-attachments label{font-size:11px;font-weight:600;color:var(--ink-muted)}.carrier-draft-attachment-item{display:flex;align-items:center;gap:6px;padding:4px 8px;border-radius:4px;background:var(--bg-1);font-size:12px}.carrier-draft-attachment-reason{color:var(--ink-muted);font-size:11px;font-style:italic}.carrier-draft-actions{display:flex;gap:8px;flex-wrap:wrap}.carrier-draft-meta{font-size:11px;color:var(--ink-muted)}.modal-content{background:#fdfbf6;border-radius:16px;box-shadow:0 24px 60px #1418164d;width:min(480px,100%);max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.modal-close-button{border:none;background:none;cursor:pointer;font-size:16px;color:var(--ink-subtle);padding:4px 8px;border-radius:6px}.modal-close-button:hover{background:#0000000f}.compact-table{width:100%;border-collapse:collapse;font-size:12px}.compact-table th{text-align:left;padding:6px 8px;font-weight:600;color:var(--ink-subtle);border-bottom:1px solid var(--line)}.compact-table td{padding:6px 8px;border-bottom:1px solid var(--line)}.compact-table tbody tr:last-child td{border-bottom:none}.status-chip-created{background:#fef3c7;color:#92400e}.status-chip-sent_to_client{background:#dbeafe;color:#1e40af}.status-chip-paid{background:#d1fae5;color:#047857}.status-chip-failed{background:#fee2e2;color:#b91c1c}.status-chip-active{background:#10b9811f;color:#10b981}.status-chip-expired{background:#ef44441f;color:#ef4444}.status-chip-suspended{background:#f59e0b1f;color:#f59e0b}.status-chip-revoked{background:#6b72801f;color:#6b7280}.status-chip-acknowledged{background:#8b5cf61f;color:#8b5cf6}.status-chip-processed{background:#10b9811f;color:#10b981}.status-chip-rejected{background:#ef44441f;color:#ef4444}.status-chip-pending{background:#f59e0b1f;color:#b45309}.status-chip-sent{background:#dbeafe;color:#1e40af}.status-chip-signed{background:#d1fae5;color:#047857}.status-chip-preview{background:#e0e7ff;color:#3730a3}.status-chip-declined{background:#fee2e2;color:#b91c1c}.status-chip-voided{background:#f3f4f6;color:#6b7280}.status-chip-open{background:#dbeafe;color:#1e40af}.status-chip-closed{background:#f3f4f6;color:#6b7280}.status-chip-under_review{background:#8b5cf61f;color:#8b5cf6}.status-chip-appointed{background:#d1fae5;color:#047857}.status-chip-terminated{background:#fee2e2;color:#b91c1c}.status-chip-overdue{background:#fee2e2;color:#dc2626}.status-chip-upcoming_30{background:#fff7ed;color:#ea580c}.status-chip-upcoming_60{background:#fefce8;color:#ca8a04}.status-chip-upcoming_90{background:#eff6ff;color:#2563eb}.status-chip-at_risk{background:#fee2e2;color:#dc2626}.status-chip-stable{background:#d1fae5;color:#047857}.status-chip-churned{background:#f3f4f6;color:#6b7280}.status-chip-healthy{background:#d1fae5;color:#047857}.status-chip-degraded{background:#fef3c7;color:#b45309}.status-chip-down{background:#fee2e2;color:#dc2626}.status-chip-unknown{background:#f3f4f6;color:#6b7280}.status-chip-earned{background:#d1fae5;color:#047857}.status-chip-reversed{background:#fee2e2;color:#b91c1c}.status-chip-renew{background:#d1fae5;color:#047857}.status-chip-lapse{background:#f3f4f6;color:#6b7280}.status-chip-non_renew{background:#fef3c7;color:#92400e}.status-chip-draft{background:#ece9df;color:var(--ink-subtle)}.status-chip-submitted,.status-chip-bound{background:#e7f3ef;color:var(--brand)}.status-chip-in_progress{background:#dbeafe;color:#1e40af}.status-chip-completed{background:#d1fae5;color:#047857}.status-chip-snoozed{background:#fef3c7;color:#92400e}.status-chip-failing{background:#fee2e2;color:#ef4444}.status-chip-no_data{background:#f3f4f6;color:#9ca3af}.status-chip-processing,.status-chip-needs_send{background:#dbeafe;color:#1d4ed8}.status-chip-needs_address,.status-chip-needs_policy,.status-chip-needs_contact,.status-chip-partial{background:#fde68a;color:#92400e}.status-chip-cancelled{background:#e5e7eb;color:#374151}.status-chip-delivery_failed{background:#fee2e2;color:#b91c1c}.status-chip-info_requested{background:#fef3c7;color:#92400e}.status-chip-indication{background:#8b5cf61f;color:#8b5cf6}.status-chip-quoted{background:#d1fae5;color:#047857}.status-chip-answered{background:var(--brand-bg, #ecfdf5);color:var(--brand, #1f5c4f)}.status-chip-confirmed{background:var(--success-bg, #ecfdf5);color:var(--success, #059669)}.status-chip-email_inbound{background:#f0f4ff;color:#2563eb}.status-chip-email_outbound{background:var(--brand-bg, #ecfdf5);color:var(--brand, #1f5c4f)}.status-chip-enrichment_completed{background:#fffbeb;color:#f59e0b}.status-chip-enrichment_failed{background:#fef2f2;color:var(--danger, #dc2626)}.status-chip-enrichment_started{background:#fffbeb;color:#f59e0b}.status-chip-carrier_submitted,.status-chip-carrier_quoted{background:#f5f3ff;color:#7c3aed}.status-chip-carrier_declined{background:#fef2f2;color:var(--danger, #dc2626)}.status-chip-document_parsed{background:var(--bg-1, #f9fafb);color:var(--ink-muted, #6b7280)}.status-chip-document_failed{background:#fef2f2;color:var(--danger, #dc2626)}.status-chip-questions_received{background:#fef3c7;color:#b45309}.status-chip-questions_answered{background:#e0f2fe;color:#0369a1}.status-chip-quote_expired{background:#fee2e2;color:#b91c1c}.status-chip-customer_reviewing{background:#ede9fe;color:#6d28d9}.status-chip-customer_approved{background:#dcfce7;color:#166534}.status-chip-binder_received,.status-chip-binder_confirmed{background:#fde68a;color:#92400e}.detail-panel-root{border-top:1px solid var(--line);padding-top:14px;display:grid;gap:16px;margin-top:14px}.contact-row{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:13px}.contact-active-badge{font-size:11px;padding:1px 6px;border-radius:999px}.contact-active-badge.is-active{background:var(--green-light, #dcfce7);color:var(--green-dark, #166534)}.contact-active-badge.is-inactive{background:var(--surface-raised, #f1f5f9);color:var(--ink-subtle)}.submission-row{display:flex;align-items:center;gap:10px;padding:6px 0;font-size:13px;border-bottom:1px solid var(--surface-raised, #f1f5f9)}.email-activity-row{display:flex;align-items:center;gap:8px;padding:4px 0;font-size:13px;border-bottom:1px solid var(--surface-raised, #f1f5f9)}.email-sent-indicator{font-weight:600;font-size:11px;color:var(--brand, #0369a1)}.market-tag{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:500;background:var(--surface-raised, #f1f5f9);color:var(--ink, #334155)}.attachment-tag{display:inline-block;font-size:12px;font-weight:500;border-radius:6px;padding:3px 8px}.attachment-tag-form{background:#e0e7ff;color:#3730a3}.attachment-tag-lossrun{background:#dcfce7;color:#166534}.attachment-tag-summary{background:#e0f2fe;color:#0f766e}.recipient-chip{display:inline-flex;align-items:center;gap:6px;background:var(--white, #fff);border:1px solid var(--line, #e2e8f0);border-radius:8px;padding:6px 10px;font-size:13px}.loss-run-card{border-radius:10px;padding:14px;display:grid;gap:8px;font-size:13px;color:var(--ink, #334155)}.loss-run-card.ready{border:1px solid #bbf7d0;background:#f0fdf4}.loss-run-card.pending{border:1px solid #fcd34d;background:#fffbeb}.composer-footer{display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--line, #e2e8f0);padding-top:16px}.qa-card{border:1px solid var(--surface-raised, #f1f5f9);border-radius:10px;padding:10px;display:grid;gap:8px}.qa-status-badge{font-size:11px;color:var(--ink-subtle, #475569);background:var(--surface, #f8fafc);border-radius:999px;padding:4px 8px}.reply-draft-card{border:1px solid var(--line, #e2e8f0);border-radius:10px;padding:10px;display:grid;gap:8px}.market-card{border:1px solid var(--surface-raised, #f1f5f9);border-radius:10px;padding:10px;display:grid;gap:8px}.market-section{border:1px solid var(--surface-raised, #f1f5f9);border-radius:10px;padding:12px;display:grid;gap:10px}.field-row-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.field-row-4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.match-section-card{border:1px solid var(--line, #e2e8f0);border-radius:12px;padding:14px}.match-item-card{border:1px solid var(--surface-raised, #f1f5f9);border-radius:10px;padding:12px;display:grid;gap:8px}.overlap-warning{font-size:12px;color:#b45309;background:#fffbeb;border-radius:8px;padding:8px}.expand-toggle{cursor:pointer;font-size:12px;color:var(--brand, #6366f1);-webkit-user-select:none;user-select:none;display:flex;align-items:center;gap:4px}.text-muted{color:var(--ink-subtle, #64748b)}.text-muted-light{color:var(--ink-faint, #94a3b8)}.text-strong{font-weight:600}.text-sm{font-size:13px}.text-xs{font-size:12px}.text-tabular{font-variant-numeric:tabular-nums}.text-italic{font-style:italic}.text-danger{color:var(--red, 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